1. Commitment to B2B Confidentiality & Intellectual Property
At OEM Company Malaysia, we specialize in contract manufacturing, custom OEM/ODM formulation, and private label production for global brand owners, importers, distributors, and retailers. We recognize that commercial confidentiality, proprietary formulations, technical documentation, and brand security are paramount to our international B2B clients.
This Privacy Policy outlines how we collect, process, manage, and safeguard commercial information, technical specifications, personal details, and digital activity received through our web operations and international inquiry channels.
All proprietary formulations, custom chemical ratios, packaging artwork, and client-provided brand assets shared with OEM Company Malaysia are strictly protected under mutual Non-Disclosure Agreements (NDAs) and rigorous internal security protocols.
2. Information We Collect from Overseas Buyers & Partners
To evaluate manufacturing requirements, provide technical consultation, process custom samples, and issue commercial export quotes, we may collect the following categories of information:
- Corporate & Contact Identifiers: Company legal name, official business address, tax identification, country of registration, representative name, business email address, and direct telephone/WhatsApp numbers.
- Product & Technical Specifications: Target target formulas, ingredient preferences, packaging specifications, bulk volume requirements, order timeline, and target market regulatory requirements.
- Logistical & Commercial Data: Port of destination, Incoterms preferences (FOB, CIF, EXW), customs documentation needs, and payment arrangement preferences.
- Digital Activity Data: IP address, browser type, device metadata, geographical location data, and navigation patterns gathered during web visits to enhance site security and performance.
3. How We Use Business & Technical Information
We process collected data exclusively for legitimate commercial, manufacturing, and regulatory compliance purposes, including:
- Developing custom cosmetic, skincare, health supplement, household cleaning, and pet care formulations tailored to client specifications.
- Preparing accurate production cost estimates, minimum order quantity (MOQ) solutions, and proforma invoices.
- Facilitating international product registration, Free Sale Certificates (CFS), Halal certification, GMP compliance documentation, and NPRA notifications.
- Managing export logistics, container loading schedules, bill of lading documentation, and customs clearance procedures.
- Improving user experience, system stability, and protection against cybersecurity threats.
4. Data Security Standards & Non-Disclosure Protocols
OEM Company Malaysia maintains enterprise-grade administrative, technical, and physical security measures designed to prevent unauthorized access, disclosure, alteration, or destruction of commercial and personal data. Our manufacturing facilities in Selangor operate under strict Good Manufacturing Practice (GMP), ISO 22716, ISO 9001, and Halal standards.
Access to client formulas, batch records, and brand documentation is restricted strictly to authorized R&D chemists, production engineers, and dedicated account managers on a need-to-know basis.
5. Third-Party Sharing & International Compliance
We do not sell, rent, trade, or monetize client data under any circumstances. Information is only shared with verified third-party entities when required to execute manufacturing contracts or comply with legal obligations, such as:
- Accredited Testing Laboratories: Third-party accredited labs for microbiology, heavy metal, stability, and dermatological safety testing.
- Government & Regulatory Bodies: National Pharmaceutical Regulatory Agency (NPRA), Ministry of Health Malaysia (MOH), and JAKIM Halal certification authorities for compliance approval.
- International Logistics Partners: Freight forwarders, shipping lines, and customs brokers necessary for worldwide delivery.
6. Cookies & Tracking Technologies
Our website utilizes essential browser cookies and technical performance metrics to deliver a secure, responsive online environment. Visitors may adjust browser preferences to disable non-essential cookies; however, basic navigational performance may be optimized when essential cookies remain active.
7. International Rights & Data Control
Global partners and visitors maintain full rights regarding their corporate and personal data under applicable data privacy frameworks, including Malaysia's Personal Data Protection Act (PDPA) and international standards. Partners may request updates, corrections, or deletion of non-essential commercial contact records at any time by contacting our compliance department.
Need Custom Manufacturing or Formula Consultation?
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